Frequently Asked Questions
To help you make your occasion truly special and ensure your charcuterie experience is exactly what you're looking for, we've gathered some common questions and answers.
Do you accommodate dietary needs and special requests?
Our charcuterie selections are thoughtfully curated, offering a diverse array of flavors and textures. We prioritize customization, gladly accommodating any dietary restrictions, allergies, or personal preferences.
How far in advance should I place my order?
Depending on your event or gathering, a great rule of thumb is 2 weeks in advance. This will give us time to discuss any details with you, and prep any dietary needs and/or accommodation requests you may have. We require at least 72 hours for our boards, to-go boxes, and cups. For large events of 25+, including grazing tables, a 3 week notice is required.
Do you offer delivery or pick up options?
Yes to both! You are able to pick up your order based on the date and time you select when placing your order. We also offer delivery in the local Treasure Valley area for a flat $10.00 delivery fee for our grazing boards, boxes, and cups. This area includes Boise, Meridian, Eagle, Kuna, Nampa, Caldwell, Star, and Middleton.
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For events of 25+ involving grazing tables and larger orders of individual servings, we offer set up and take down in our pricing packages. A travel fee of $2/mile applies for outside of the Treasure Valley area.
What are your payment and cancellation policies?
Payments are required at the time of your order to ensure a smooth transaction process. We happily accept various payment methods including card, Apple Pay, Google Pay, Venmo, and PayPal.
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Life is full of surprises, and we're here to make your experience as smooth as possible! We pour our heart and soul into crafting your beautiful charcuterie creation with fresh ingredients, and do have a cancellation policy in place. If plans change, simply give us a heads up at least 48 hours before your scheduled delivery or pick-up time for a full refund or credit towards a future order. If you need to cancel within 48 hours, we'll still refund 50% of your total order to help keep things stress-free.
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For events of 25+, cancellation requests 14 days prior to the event will receive a 75% refund of the total order: 13-7 days prior to the event will receive a 50% refund of the the total order. Any cancellations within 6 days of the event are not refundable.
How do you source your ingredients?
We take pride in sourcing the majority of our ingredients right here in Idaho! Collaborating with local businesses across the valley is integral to our mission. While we strive to support our community, certain premium cheeses and meats may come from outside Idaho, based on seasonal availability. Additionally, many of our specialty delicacies are lovingly homemade to ensure a truly unique and delicious experience.